Job Description
Urgent Hiring: Start This Week! Are you ready to jumpstart your career in a dynamic tech environment? Apex Digital Services is seeking a dedicated Technical Support Specialist for a Weekend Shift in Columbus, OH.
We are looking for a proactive problem-solver who can provide exceptional technical assistance to our clients. If you are available to start immediately and thrive in a flexible schedule, we want to hear from you.
Why Apply?
- Immediate Start: Onboarding begins as soon as you are hired.
- Weekend Flexibility: Enjoy your weekdays off with a competitive weekend schedule.
- Modern Work Environment: Join a team that values innovation and professional growth.
Responsibilities
- Provide expert technical support via phone, email, and live chat.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Maintain accurate records of all support tickets and customer interactions.
- Escalate complex technical issues to senior engineers when necessary.
- Collaborate with cross-functional teams to improve product usability.
- Ensure 100% customer satisfaction during peak weekend hours.
Qualifications
- High School Diploma or equivalent required.
- Minimum 1 year of experience in a help desk or technical support role.
- Strong troubleshooting skills for Windows and Mac operating systems.
- Ability to work weekends (Saturday & Sunday) and holidays.
- Excellent written and verbal communication skills.
- Must be authorized to work in the USA.