Job Description
Are you looking for a job that starts THIS WEEK?
TechHorizon Solutions is seeking a highly motivated Weekend Technical Support Specialist to join our team in Austin, TX. We offer a dynamic work environment, competitive pay, and the chance to make an immediate impact on our client's operations.
In this role, you will be the first line of defense for our enterprise clients, troubleshooting hardware and software issues during critical weekend hours. If you are an expert problem-solver with excellent communication skills, we want to hear from you.
Responsibilities
- Provide Tier 2 Technical Support: Diagnose and resolve complex hardware, software, and network issues via phone, email, and remote desktop.
- Ticket Management: Log, track, and prioritize support tickets using Zendesk/Jira to ensure rapid resolution.
- System Maintenance: Perform routine system backups, updates, and security patches for client servers during off-peak hours.
- Client Communication: Maintain a professional demeanor while explaining technical concepts to non-technical users in a clear and concise manner.
- Collaboration: Work closely with the on-site Monday-Friday team to ensure seamless continuity of support.
Qualifications
- Experience: Minimum of 1-2 years of experience in IT support, help desk, or customer service.
- Availability: Must be available to work Saturday and Sunday (Full-time hours).
- Technical Skills: Proficiency in Windows 10/11, Office 365, Active Directory, and basic networking (TCP/IP, DNS).
- Communication: Strong verbal and written communication skills with a focus on customer satisfaction.
- Problem Solving: Ability to troubleshoot issues independently and escalate when necessary.
- Education: Associate degree in IT, Computer Science, or equivalent work experience.