Job Description
We are currently seeking a highly motivated IT Support Specialist to join our growing team in Los Angeles. As a leading provider of technical staffing solutions, Apex Tech Solutions offers a dynamic environment with the unique benefit of daily pay options for eligible employees. If you are looking for an urgent hiring opportunity with immediate availability, this is the role for you.
In this position, you will serve as the first point of contact for our clients, resolving technical issues efficiently and professionally. We value adaptability, technical aptitude, and a customer-first mindset. Join us and accelerate your career in technology today.
Responsibilities
- Provide top-tier technical support and troubleshooting for hardware, software, and network issues via phone and email.
- Manage and respond to IT helpdesk tickets in a timely and accurate manner.
- Assist in the setup, configuration, and maintenance of workstations, printers, and peripherals.
- Document all technical issues and resolutions in our CRM system for future reference.
- Collaborate with senior engineers to resolve complex technical challenges.
- Ensure compliance with company security policies and best practices.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Computer Science or related field is a plus.
- Basic knowledge of Windows and macOS operating systems.
- Familiarity with network troubleshooting and connectivity issues.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work in a fast-paced environment with multiple priorities.
- Must be authorized to work in the United States.