Job Description
Are you a tech-savvy professional looking for a weekend schedule that gives you the rest of the week off? We are seeking a dedicated IT Support Specialist to join our dynamic team in Sacramento, CA. This is a fantastic opportunity to work for a leading technology firm with a premium work culture and immediate openings.
As a Weekend Support Specialist, you will be the first line of defense for our internal employees, ensuring business continuity and technical excellence. If you are proactive, solution-oriented, and ready to start immediately, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems for hardware and software issues.
- Diagnose and troubleshoot network connectivity problems, printer failures, and workstation configuration issues.
- Install, configure, and maintain operating systems (Windows, macOS) and office productivity software.
- Manage and prioritize incoming service tickets in the help desk system with a focus on rapid resolution.
- Assist in the deployment of new hardware and peripherals across the Sacramento office.
- Maintain accurate records of all support interactions and resolutions.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science, IT, or related field preferred.
- Minimum of 1-2 years of experience in IT support, help desk, or customer service.
- Strong knowledge of Microsoft Office Suite and Windows 10/11 operating systems.
- Experience with remote desktop tools (TeamViewer, LogMeIn) is a plus.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Must be available to work Friday through Sunday, including holidays.