Job Description
We are TechFlow Solutions, a leading provider of enterprise IT services, looking for a skilled Weekend IT Support Specialist to join our Minneapolis team immediately. If you are a tech-savvy problem solver who enjoys the peace of a weekend schedule while keeping business operations running smoothly, we want to hear from you.
As part of our critical support team, you will be the first line of defense for our clients, ensuring minimal downtime and maximum productivity during your shift.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone and remote desktop.
- Perform regular system maintenance, updates, and security patches during off-peak hours.
- Diagnose and resolve complex connectivity issues affecting remote and on-site users.
- Assist in the deployment and configuration of new workstations and peripherals.
- Maintain accurate documentation of all technical issues and resolutions in the helpdesk ticketing system.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 1-3 years of experience in IT support, help desk, or technical customer service.
- Proficiency with Windows and macOS operating systems.
- Strong knowledge of networking concepts (TCP/IP, DNS, DHCP) and hardware troubleshooting.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Must be available to work every weekend (Saturday and Sunday) on a rotating schedule.