Job Description
Are you a tech-savvy professional looking for a schedule that works for you?
Apex Logistics & Tech is currently hiring Weekend IT Support Specialists to join our dynamic team in Mesa, Arizona. If you have a knack for solving technical problems and enjoy working in a fast-paced environment, this is your chance to advance your career without sacrificing your personal time. We are offering immediate start dates for qualified candidates.
Why Join Us?
- Competitive hourly rate ($18 - $24/hr)
- Stable employment with a growing industry leader
- Modern work environment with state-of-the-art equipment
- Opportunity for skill development and career growth
We are looking for self-motivated individuals who can handle a high volume of support requests during our peak weekend operations. If you are ready to apply your technical expertise in a rewarding role, apply today.
Responsibilities
- Provide Tier 1 & Tier 2 technical support to internal employees via phone, email, and in-person during weekend shifts.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Install, configure, and maintain desktops, laptops, printers, and peripherals.
- Manage and prioritize incoming IT help desk tickets using our ticketing system (Zendesk/Jira) with a focus on response time.
- Assist in the deployment of new hardware, software updates, and patch management during off-peak hours.
- Document all technical issues, resolutions, and user interactions in the knowledge base.
- Collaborate with the internal team to improve IT processes and user experience.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science, IT, or equivalent experience preferred.
- 1-2 years of professional experience in a Help Desk, Technical Support, or IT Support role.
- Strong knowledge of Microsoft Windows 10/11, Microsoft Office 365, and troubleshooting protocols.
- Must be available to work exclusively on Saturdays and Sundays.
- Excellent communication skills and a customer-first mindset with the ability to explain technical concepts to non-technical users.
- Ability to lift up to 25 lbs and stand for extended periods as required by the role.
- Basic understanding of network protocols and cybersecurity best practices.