Job Description
Join Denver's fastest-growing customer service team! We're hiring immediately for weekend specialists to deliver exceptional support to our tech clients. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of Denver. No weekends? No problem – this role is exclusively Saturday/Sunday shifts with weekday availability for training.
Why You'll Love This Role:
- Competitive hourly pay with weekend premiums
- Comprehensive paid training
- Opportunities for advancement
- Modern downtown workspace
- Health benefits for part-time employees
Responsibilities
- Handle inbound/outbound customer inquiries via phone, chat, and email
- Resolve technical issues and troubleshoot software problems
- Document cases accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Maintain high customer satisfaction metrics
- Participate in weekend team huddles and training sessions
- Adhere to security protocols for sensitive data
Qualifications
- 1+ years customer service experience required
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Weekend availability (Saturday/Sunday 8am-6pm)
- Proficient with Microsoft Office and CRM platforms
- High school diploma or equivalent
- Background check and drug screen required
- Spanish fluency a plus