Job Description
We are seeking a motivated and empathetic Customer Service Representative to join our dynamic team in Wichita, KS. If you thrive in a fast-paced environment and are looking for a reliable weekend schedule that allows you to enjoy your weekdays off, this is the perfect opportunity for you.
As a key member of our support team, you will be responsible for ensuring our clients receive top-tier service. We value integrity, professionalism, and a proactive attitude. Join a company that invests in its people and offers a clear path for career advancement.
Responsibilities
- Manage a high volume of inbound and outbound customer calls regarding products and services.
- Resolve customer inquiries and complaints efficiently while maintaining a professional demeanor.
- Update customer accounts and transaction records with accurate information.
- Collaborate with the sales and logistics teams to ensure seamless service delivery.
- Document all interactions and follow up on unresolved issues to ensure closure.
- Adhere to all company policies, procedures, and compliance regulations.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, call center, or retail is preferred.
- Strong verbal communication and active listening skills.
- Proficiency in basic computer applications and CRM software.
- Ability to work flexible hours, including weekends (Saturday and Sunday).
- Reliable transportation and a valid driver's license.