Job Description
Are you ready to step into a role that offers stability, competitive pay, and immediate impact?
Apex Support Solutions is urgently hiring dedicated professionals for our Night Shift team in New York, NY. We are looking for individuals who thrive in a fast-paced environment and are committed to delivering top-tier support to our clients.
Join a company that values your work-life balance with comprehensive benefits, including health insurance, paid time off, and career advancement opportunities. If you are looking for an urgent hire opportunity in NYC, this is your chance.
Why Join Us?
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Immediate Start: We are filling positions immediately for the right candidates.
- Benefits Package: Medical, dental, and vision insurance available.
- Growth Opportunities: Clear pathways for internal promotion.
Responsibilities
- Respond to high-volume customer inquiries via phone, email, and chat during night hours.
- Diagnose and resolve technical issues and product-related questions with speed and accuracy.
- Document all customer interactions and solutions in the CRM system accurately.
- Maintain a positive, professional demeanor while managing difficult customer situations.
- Collaborate with the day-shift team to ensure seamless issue resolution and workflow.
- Identify trends in customer feedback and communicate them to management.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer support or call center environments is a plus.
- Strong written and verbal communication skills in English.
- Ability to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Proficiency with computer systems, Microsoft Office Suite, and CRM software.
- Self-motivated and able to work independently with minimal supervision.