Job Description
Are you a night owl looking for a new opportunity? Apex Global Support is currently holding urgent hiring for our Night Shift team in Mesa, AZ.
We are looking for dedicated professionals to provide top-tier customer support during our peak evening hours. This is a fantastic opportunity to join a fast-paced team with competitive pay and growth potential.
Why Join Us?
- Competitive Pay: Earn between $17.00 - $22.00 per hour.
- Flexible Scheduling: Work nights and build a schedule that fits your life.
- Urgent Opportunity: Immediate openings available for qualified candidates.
Don't miss out on this chance to advance your career in a dynamic environment. Apply today!
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat during the night shift.
- Resolve technical issues and customer complaints efficiently and professionally.
- Document all interactions and update customer records in the CRM system.
- Collaborate with the day shift team to ensure seamless service transitions.
- Identify opportunities to upsell products or services to existing clients.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or technical support is a plus.
- Must be available to work 10:00 PM - 6:00 AM (or similar night shift pattern).
- Reliable high-speed internet connection and a quiet workspace.
- Strong communication skills and a patient, empathetic demeanor.
- Ability to troubleshoot basic computer and software issues.