Job Description
Join our dynamic team at Dallas Connect Solutions! We're urgently seeking part-time Customer Service Specialists to support our rapid growth. This is a fantastic opportunity to gain valuable experience in a fast-paced environment with flexible scheduling. Enjoy competitive pay, comprehensive training, and a supportive workplace culture.
Why You'll Love Working With Us:
- Immediate start date
- Flexible shifts (evenings/weekends available)
- Free parking and downtown location
- Growth opportunities into full-time roles
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve issues efficiently with a customer-first approach
- Update and maintain customer records in CRM systems
- Collaborate with team members to ensure seamless service
- Meet daily performance metrics for response times
- Identify upsell opportunities during interactions
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficient with Microsoft Office and CRM software
- Exceptional verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities
- Positive attitude and team player mentality
- Available to work 20-25 hours weekly