Job Description
Join our dynamic team in the heart of New Orleans! We're seeking a dedicated Customer Service Representative to start immediately in this urgent role. If you thrive in fast-paced environments and excel at client satisfaction, this is your opportunity to make an impact from day one. Enjoy competitive pay, comprehensive benefits, and a supportive culture in downtown New Orleans.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Contribute to continuous improvement of customer service processes
Qualifications
- Minimum 1 year customer service experience
- Proven ability to de-escalate difficult situations
- Strong typing skills (40+ WPM) and CRM proficiency
- Immediate availability for full-time onsite work
- Excellent communication skills in English
- Ability to pass background check and drug screening within 48 hours
- Flexibility to work rotating weekends/holidays