Job Description
We're seeking a dynamic Customer Service Specialist to join our Omaha team immediately! This urgent opening offers a chance to make an immediate impact in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and a supportive team culture. Perfect for candidates ready to start within 48 hours.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing and technical issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Identify process improvement opportunities
- Train on new products/services weekly
Qualifications
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce or similar CRM
- Exceptional verbal/written communication skills
- Ability to work flexible shifts (including weekends)
- Associate degree or equivalent experience
- Experience in high-volume call centers preferred
- Must pass background check and drug screening
- Authorized to work in the US immediately