Job Description
Frontier Communications is seeking an exceptional Customer Service Representative to join our dynamic team immediately! This urgent opening requires a proactive problem-solver with a passion for customer satisfaction. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment in the heart of Colorado Springs.
Why Apply Today? Start your career with a leading telecommunications provider with immediate onboarding. We offer paid training, flexible scheduling options, and opportunities for growth within our expanding Colorado Springs operations.
Responsibilities
- Resolve customer inquiries regarding billing, technical issues, and service plans via phone and digital channels
- Document interactions accurately in Salesforce CRM system while maintaining HIPAA compliance
- Collaborate with technical teams to troubleshoot complex network and service disruptions
- Upsell additional services based on customer needs and usage patterns
- Maintain average handle time of 6-8 minutes while exceeding quality targets
- Participate in daily team huddles to share best practices and process improvements
Qualifications
- Minimum 1 year customer service experience in high-volume call center environment
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal communication skills with ability to de-escalate tense situations
- High school diploma or equivalent; college degree preferred
- Ability to work rotating shifts including evenings and weekends
- Strong typing speed (40+ WPM) and multitasking capabilities
- Valid Colorado driver's license (required for occasional on-site customer visits)