Job Description
Immediate Opening in Kansas City, MO! Join our dynamic team at Apex Solutions Group as a Customer Service Specialist. We're urgently seeking motivated individuals to deliver exceptional support experiences to our growing client base. This is a direct-hire position with competitive compensation and comprehensive benefits. If you thrive in fast-paced environments and excel at problem-solving, apply now to secure your spot!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with first-contact resolution
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to address complex escalations
- Meet/exceed performance metrics including CSAT and AHT targets
- Proactively identify process improvement opportunities
- Participate in ongoing training and development initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced, deadline-driven settings
- Strong attention to detail and data accuracy
- Available for flexible shifts including weekends
- Must pass background check and drug screening