Job Description
Join our dynamic team immediately in Philadelphia! We're seeking a motivated Customer Service Representative to support our growing client base. This urgent opening offers an exceptional opportunity to start your career right away in a supportive environment. Enjoy competitive pay, comprehensive training, and the chance to make an immediate impact. Apply today and begin your new journey tomorrow!
Responsibilities
- Handle high-volume inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in real-time databases
- Collaborate with team members to escalate complex issues
- Maintain strict adherence to service level agreements
- Identify opportunities for process improvements
- Support cross-functional projects during peak demand periods
Qualifications
- Minimum 1 year customer service experience
- Proficient with Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Previous CRM experience preferred (Salesforce a plus)
- Flexible availability including weekends/evenings
- Philadelphia local candidates strongly preferred