Job Description
We're urgently seeking a Customer Service Specialist to join our dynamic team in Las Vegas! This immediate hire position offers competitive pay, comprehensive benefits, and the chance to make an immediate impact. If you're a motivated professional with exceptional communication skills and a passion for helping others, we want to hear from you today!
Responsibilities
- Handle high-volume inbound/outbound customer calls and emails with professionalism
- Resolve customer inquiries and complaints efficiently while maintaining positive relationships
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to resolve complex service issues
- Meet/exceed key performance metrics including call quality and resolution rates
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- Minimum 2 years of customer service experience in a fast-paced environment
- Proven ability to de-escalate sensitive situations with empathy and patience
- Strong typing skills (45+ WPM) and proficiency with CRM software (Salesforce preferred)
- Excellent written and verbal communication skills
- Ability to work flexible shifts including evenings, weekends, and holidays
- High school diploma or equivalent; college degree preferred
- Must pass background check and pre-employment drug screen