Job Description
Join our dynamic team at IndyConnect Solutions! We're urgently seeking motivated individuals for immediate part-time customer service roles in Indianapolis. Perfect for students, professionals seeking flexible hours, or those looking to re-enter the workforce. Enjoy competitive pay, comprehensive training, and a supportive environment. Apply today and start your rewarding career journey with us!
Responsibilities
- Handle inbound customer inquiries via phone and email with professionalism
- Resolve billing issues and process orders efficiently
- Document interactions in CRM system with meticulous attention to detail
- Collaborate with team members to ensure seamless customer experiences
- Meet/exceed performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Proficient with Microsoft Office and CRM software
- Strong typing skills (minimum 40 WPM)
- Positive attitude and ability to thrive in fast-paced environment