Job Description
Immediate opening for energetic Customer Service Representatives in Mesa, AZ! Join our award-winning team where your talent makes a real impact. We're expanding rapidly and need dedicated professionals to deliver exceptional client experiences. Enjoy a collaborative environment with flexible scheduling, comprehensive benefits, and growth opportunities. No weekends or holidays required!
Why Join Us? Competitive pay, health/dental/vision insurance, 401(k) matching, paid time off, and ongoing professional development. We invest in our people!
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with professionalism and empathy
- Resolve billing inquiries and product issues using CRM software
- Document interactions accurately in Salesforce database
- Meet/exceed monthly KPIs for resolution time and customer satisfaction
- Collaborate with billing and technical teams for complex issues
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- 1+ years customer service experience in call center environment
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional communication skills (bilingual Spanish a plus)
- Ability to navigate multiple systems simultaneously
- High school diploma or equivalent; college degree preferred
- Reliable transportation to Mesa office (no remote option)
- Must pass background check and drug screening