Job Description
Immediate Hiring Opportunity in Boston, MA
We are currently seeking a dedicated Part-Time IT Support Specialist to join our high-growth team. If you are looking for a flexible schedule with immediate start availability, this role is perfect for you.
Key Benefits:
- Competitive hourly rate of $22.00 - $28.00.
- Flexible working hours tailored to your availability.
- Immediate onboarding and training process.
We are looking for a proactive individual who thrives in a fast-paced environment.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Manage incoming support tickets and resolve them within established SLA guidelines.
- Assist in the setup and configuration of new employee workstations.
- Maintain accurate documentation of all technical issues and resolutions.
- Collaborate with senior IT staff to implement system upgrades and security patches.
- Conduct basic user training on company software and security protocols.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1-2 years of experience in technical support, help desk, or customer service.
- Proficiency in Windows and macOS operating systems.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively.