Job Description
Are you a night owl looking for a rewarding career? Apex Tech Solutions is seeking a dedicated Night Shift Support Specialist to join our dynamic team in the heart of San Francisco, CA.
We are currently hiring immediately for our 24/7 operations center. If you thrive in the late hours and enjoy helping people solve complex problems, we want to hear from you. Join us to enjoy a stable environment, competitive benefits, and a culture that values your time.
Why Join Us?
- Competitive hourly rate with night shift differential.
- Comprehensive medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid training and career advancement opportunities.
Don't miss this opportunity to secure your future with a top-tier organization in San Francisco.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat during night hours.
- Diagnose and resolve complex technical issues and customer inquiries efficiently.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate seamlessly with the day-shift team to ensure continuity of service.
- Monitor system performance and alert management to any critical anomalies.
- Maintain a high level of customer satisfaction (CSAT) and retention.
- Adhere to all company policies and security protocols.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- 1+ years of customer service or technical support experience.
- Strong verbal and written communication skills with a focus on empathy.
- Ability to work independently and manage time effectively during night shifts.
- Basic proficiency with computers, Microsoft Office Suite, and CRM software.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).