Job Description
Join a High-Growth Team in the Heart of Seattle!
CloudFrontier Solutions is currently hiring immediately for a Part-Time Technical Support Associate. Due to an unprecedented surge in demand, we are looking for driven individuals to help us maintain our standard of excellence in customer service.
As a key member of our support team, you will play a critical role in bridging the gap between our clients and our technology. We offer a flexible schedule and a vibrant office culture in the Seattle Tech District.
Responsibilities
- Provide Tier 1 technical support via phone, email, and live chat with a focus on speed and accuracy.
- Troubleshoot hardware, software, and network connectivity issues for a diverse client base.
- Document all interactions and resolutions in our ticketing system (Zendesk/ServiceNow).
- Collaborate with senior engineers to resolve complex escalated tickets efficiently.
- Conduct remote sessions to guide clients through technical setups and configurations.
- Identify trends in support tickets to suggest process improvements.
Qualifications
- High school diploma or GED; Associate degree in IT or related field is a plus.
- 1-2 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Microsoft Office Suite, Windows 10/11, and macOS.
- Excellent verbal communication skills with the ability to explain complex concepts simply.
- Ability to work part-time hours, including evenings and weekends.
- Must be authorized to work in the United States.