Job Description
Are you a tech-savvy professional looking for a Night Shift opportunity in Albuquerque?
Apex Systems is seeking a dedicated IT Support Specialist to join our dynamic team immediately. We are looking for individuals who thrive in a fast-paced environment and are available to work the late-night hours. In this role, you will be the first point of contact for technical issues, ensuring our client's operations run smoothly 24/7 while enjoying a distinct work-life balance during the day.
Join us and take advantage of our comprehensive benefits package and competitive pay!
Apex Systems is seeking a dedicated IT Support Specialist to join our dynamic team immediately. We are looking for individuals who thrive in a fast-paced environment and are available to work the late-night hours. In this role, you will be the first point of contact for technical issues, ensuring our client's operations run smoothly 24/7 while enjoying a distinct work-life balance during the day.
Join us and take advantage of our comprehensive benefits package and competitive pay!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve complex hardware and software issues efficiently.
- Manage user accounts, permissions, and network access security.
- Document all technical issues, solutions, and resolutions in the ticketing system.
- Assist in the installation, configuration, and maintenance of IT equipment and peripherals.
- Collaborate with the day shift team to ensure seamless knowledge transfer and issue resolution.
- Maintain a high level of customer service and professionalism during all interactions.
Qualifications
- High school diploma or equivalent; Associate degree in IT, Computer Science, or related field preferred.
- 1-3 years of experience in IT support, help desk, or a related technical role.
- Strong knowledge of Windows operating systems (10/11) and Microsoft Office Suite.
- Experience with remote desktop tools and ticketing systems (e.g., ServiceNow, Jira) is a plus.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and adapt to changing priorities during the night shift.
- Must be available to work a rotating night shift schedule (e.g., 6:00 PM to 6:00 AM).