Job Description
We are seeking a highly skilled Night Shift IT Support Specialist to join our elite technical team in Chicago, IL. If you possess a deep understanding of technology and thrive in a role that keeps our systems running smoothly while the rest of the world rests, we want to meet you.
Why This Role is Perfect for You:
- Immediate Hiring: Start your career or make a move immediately with our streamlined onboarding process.
- Competitive Compensation: Earn a lucrative salary between $65,000 and $85,000 depending on your expertise.
- Premium Benefits: Access to top-tier health insurance, 401(k) matching, and paid time off.
We are committed to fostering a culture of innovation and excellence. Join a company that values your technical prowess and offers the stability you need to grow.
Responsibilities
- Provide advanced Tier 2 technical support for hardware, software, and network connectivity issues during night operations.
- Monitor system performance, troubleshoot critical incidents, and implement immediate resolutions to maintain 99.9% uptime.
- Manage and prioritize incoming help desk tickets in our CRM system, ensuring rapid response times.
- Perform regular security patches, updates, and system maintenance on local workstations and servers.
- Collaborate with the day-shift team to document recurring technical issues and develop long-term solutions.
- Assist in the setup and configuration of new hardware for incoming night staff.
Qualifications
- Minimum of 2 years of professional experience in IT support, help desk, or a related technical field.
- Strong working knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Flexibility to work night shifts (typically 10:00 PM – 6:00 AM or 11:00 PM – 7:00 AM).
- Excellent problem-solving skills and the ability to diagnose complex technical issues independently.
- Strong verbal and written communication skills for remote and in-person support.
- CompTIA A+ certification is preferred but not mandatory for the right candidate.