Job Description
Join the Elite Night Owl Team in Seattle!
We are a leading technology firm seeking a detail-oriented Night Shift Support Specialist to join our 24/7 operations center. If you thrive in a high-energy environment and enjoy solving problems while the city sleeps, this immediate hire role is for you. We offer competitive pay, comprehensive benefits, and a supportive culture that values your work-life balance.
Why Apply?
- Immediate Start: Onboarding begins immediately.
- Competitive Pay: Earn between $19.50 and $24.50/hour based on experience.
- Health Benefits: Full medical, dental, and vision coverage from day one.
- Premium Environment: State-of-the-art facility in the heart of downtown Seattle.
Responsibilities
- Provide exceptional technical support to enterprise clients via phone and live chat during night shifts.
- Diagnose and resolve complex hardware and software issues efficiently to maintain SLA standards.
- Document all interactions, resolutions, and system updates accurately in the CRM database.
- Collaborate with the Day Shift team to ensure seamless handover of critical tickets and ongoing issues.
- Monitor system performance and alert the engineering team to any potential outages or anomalies.
- Conduct routine system checks and security audits to ensure data integrity.
Qualifications
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows and macOS operating systems, networking basics, and troubleshooting protocols.
- Ability to work flexible night shift schedules, including weekends and holidays.
- Excellent verbal communication skills with the ability to de-escalate tense situations.
- High school diploma or GED required; Associate’s degree in IT or related field preferred.