Job Description
Join our dynamic team immediately! Coastal Connect Solutions is seeking urgent part-time Customer Specialists to deliver exceptional service to our growing client base. This flexible role offers competitive pay, remote work options, and immediate start for qualified candidates. Be part of a company that values your skills and provides growth opportunities in the heart of San Diego.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service-related issues efficiently
- Update and maintain accurate customer records in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet daily performance metrics including response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends
- High-speed internet access for remote work
- Valid California driver's license for occasional on-site meetings