Job Description
Join our dynamic team immediately! Metro Connect Solutions is urgently hiring part-time Customer Service Specialists for our Atlanta headquarters. Perfect for students, career changers, or those seeking flexible hours. Enjoy competitive pay, training, and a collaborative environment in the heart of downtown Atlanta.
We're seeking energetic individuals to deliver exceptional customer experiences while supporting our growing tech clients. This role offers immediate start and potential for growth into full-time positions.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues efficiently while maintaining high customer satisfaction scores
- Document interactions accurately in CRM systems and update customer records
- Collaborate with technical teams to troubleshoot complex product issues
- Meet/exceed key performance metrics (response time, resolution rate)
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills with professional demeanor
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible shifts including evenings and weekends
- Strong problem-solving skills with attention to detail
- Authorized to work in the United States without sponsorship