Job Description
Immediate Opening for Part-Time Customer Service Professionals in Austin!
Join our dynamic team at Texas Support Solutions, where we're rapidly expanding to meet customer demand. We're seeking motivated individuals to deliver exceptional support experiences through phone, chat, and email channels. This urgent position offers flexible scheduling, competitive pay, and the opportunity to grow within a supportive environment.
Why You'll Love Working With Us:
- Competitive hourly pay with weekly paychecks
- Comprehensive paid training program
- Flexible shifts including evenings and weekends
- Opportunities for advancement to full-time roles
- Modern downtown Austin office with free parking
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document all interactions accurately in our CRM system
- Collaborate with team members to resolve complex customer concerns
- Meet daily performance metrics for response time and resolution rate
- Identify and escalate customer feedback for process improvement
- Maintain thorough knowledge of products and services
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong typing skills (40+ WPM) with attention to detail
- Excellent verbal communication and active listening abilities
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including nights/weekends
- Reliable transportation to downtown Austin location
- Must pass background check and drug screening