Job Description
We're urgently hiring part-time Customer Service Representatives to join our dynamic team in Tucson! This is a rare opportunity to gain valuable experience in a supportive environment while serving our vibrant community.
Our ideal candidates thrive in fast-paced settings and are passionate about delivering exceptional service. If you're ready to make an immediate impact with flexible hours, apply now – positions fill quickly!
We offer competitive compensation, comprehensive training, and a chance to build your career in customer service. Don't miss this urgent opportunity to join Tucson's leading community service provider.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and in-person
- Resolve billing and service issues with empathy and efficiency
- Update customer databases with accurate information in real-time
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics including response time and satisfaction scores
- Maintain strict confidentiality of customer data and sensitive information
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office Suite and CRM software
- Ability to multitask in high-pressure environments
- Flexibility to work evenings/weekends (15-25 hrs/week)
- Tucson residency required (local candidates only)