Job Description
Immediate opening for dynamic part-time Customer Service Specialist in San Jose! Join our innovative team at TechFlow Solutions and deliver exceptional experiences to our tech-savvy clients. This urgent role offers flexible scheduling (20-25 hrs/week) with competitive compensation and growth opportunities. Perfect for students or professionals seeking work-life balance in the heart of Silicon Valley.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical product issues with empathy and efficiency
- Document interactions in CRM system and maintain accurate records
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for response time and resolution rates
- Identify upsell opportunities and provide product recommendations
Qualifications
- High school diploma; Associate's degree preferred
- 1+ years customer service experience in tech industry
- Proficiency with Zendesk/Salesforce and Microsoft Office
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- Basic troubleshooting knowledge of consumer electronics
- Spanish bilingualism strongly preferred