Job Description
Join our dynamic team at Capital Connect Services! We're urgently seeking motivated Part-Time Customer Service Specialists to deliver exceptional client experiences in Washington DC's thriving business district. This flexible role offers competitive compensation and immediate start opportunities for energetic professionals passionate about customer excellence. Apply now – positions fill quickly!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, scheduling, and service-related issues efficiently
- Document interactions accurately in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Maintain deep product knowledge to provide expert guidance
- Meet/exceed performance metrics for resolution time and satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Exceptional communication skills with polished phone etiquette
- Proficient in CRM software (Salesforce/Zendesk) and MS Office
- Ability to multitask in fast-paced settings with composure
- Flexible availability including evenings/weekends (20-25 hrs/week)
- Passion for problem-solving and client advocacy