Job Description
Immediate opening for energetic part-time Customer Service Specialist! Join our award-winning team in Sacramento and deliver exceptional customer experiences. This urgent role offers flexible scheduling and rapid onboarding. Perfect for students, parents, or career changers seeking immediate income. No weekends required!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Update CRM records and maintain accurate customer documentation
- Collaborate with support teams to escalate complex cases
- Meet/exceed customer satisfaction metrics (CSAT > 95%)
- Participate in bi-weekly training sessions to enhance skills
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in fast-paced environment
- Proficient in Zendesk and Microsoft Office Suite
- Exceptional communication skills (bilingual Spanish a plus)
- Ability to work independently with minimal supervision
- Available 20-25 hours/week (including weekday evenings)
- Valid Sacramento area transportation required