Job Description
Join our dynamic team immediately! Ohio Community Services is urgently hiring part-time Customer Service Specialists to support our growing client base in Columbus. This flexible position offers competitive pay and the opportunity to make a real impact while gaining valuable experience in a supportive environment. Immediate start available for qualified candidates.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing and account issues with precision
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Maintain 95% customer satisfaction score
- Participate in weekly training sessions
- Support community outreach initiatives
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Proficiency in Zendesk and Microsoft Office
- Exceptional problem-solving abilities
- Strong written and verbal communication skills
- Ability to work flexible shifts (evenings/weekends)
- Basic knowledge of Ohio community resources
- Valid Ohio driver's license (for occasional field visits)