Job Description
Join our dynamic team immediately! Urban Solutions Inc. seeks a motivated Part-Time Customer Service Specialist to deliver exceptional experiences to our growing client base in Oklahoma City. This urgent opening offers flexible hours and the chance to make an immediate impact in a fast-paced environment.
We provide comprehensive training, a collaborative culture, and opportunities for growth. Perfect for students, career changers, or those seeking supplemental income. Apply now to start your rewarding journey with us!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and product concerns efficiently
- Update customer records in CRM systems accurately
- Collaborate with support teams to resolve complex cases
- Meet/exceed performance metrics for response time and satisfaction
- Identify upsell opportunities during customer interactions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college preferred
- 6+ months customer service experience required
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (Salesforce/Zendesk a plus)
- Ability to multitask in a fast-paced environment
- Strong attention to detail and accuracy
- Flexible availability including evenings and weekends
- Positive attitude with customer-first mindset