Job Description
Immediate opening for motivated part-time professionals in Milwaukee! MetroConnect Solutions is expanding its customer support team and seeking energetic individuals to deliver exceptional service. This urgent opportunity offers flexible scheduling and competitive compensation while making a direct impact on our growing client base.
Join a dynamic environment where your interpersonal skills shine. We provide comprehensive training and a supportive team culture designed for career growth. Perfect for students, career changers, or those seeking supplemental income with meaningful work.
Responsibilities
- Handle high-volume inbound customer inquiries via phone, email, and live chat
- Resolve technical issues and provide product support with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with technical teams to escalate complex issues
- Meet key performance metrics for resolution times and customer satisfaction
- Contribute to process improvement initiatives
- Support weekend and evening shifts as needed
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in fast-paced environment
- Exceptional communication skills with professional phone demeanor
- Strong problem-solving abilities and attention to detail
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently with minimal supervision
- Flexible availability including weekends and holidays
- Valid Milwaukee-area transportation required