Job Description
Immediate openings for motivated individuals in Charlotte, NC! We're seeking dynamic Part-Time Customer Service Specialists to join our high-energy team. This urgent role offers flexible hours (20-30 hrs/week) with competitive pay and rapid onboarding. Perfect for students, career changers, or those seeking supplemental income. Work in a modern downtown office with cutting-edge technology and collaborative culture. Apply today – positions fill fast!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and complaints with empathy and efficiency
- Process transactions and maintain accurate records
- Collaborate with team to improve service workflows
- Meet performance metrics for response times and resolution rates
- Contribute to ongoing training and process improvements
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work evenings/weekends (flexible schedule)
- Detail-oriented with multitasking capabilities
- Positive attitude and team player mentality