Job Description
Immediate Hiring Opportunity! Join our dynamic team at Miami Tech Solutions as a Part-Time Customer Service Specialist. We're seeking energetic professionals to deliver exceptional support to our growing client base in the vibrant heart of Miami. Enjoy flexible hours while making a real impact!
Why Join Us? • Competitive hourly pay with performance bonuses • Flexible scheduling (evenings/weekends available) • Rapid onboarding process • Opportunities for advancement • Collaborative, fast-paced environment
Responsibilities
- Handle high-volume inbound/outbound calls and customer inquiries
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed customer satisfaction and resolution targets
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Strong problem-solving abilities and patience
- Available to work evenings/weekends (20-30 hours/week)
- Bilingual (English/Spanish) is highly desirable