Job Description
Join our dynamic team immediately! We're urgently seeking a Part-Time Customer Service Associate to deliver exceptional experiences to Louisville residents. This flexible role offers weekday/weekend shifts with no nights or holidays required. Perfect for students, parents, or professionals seeking supplemental income. Enjoy competitive pay, free parking, and a supportive environment where your impact matters. Training starts next week – apply today to secure your spot!
Responsibilities
- Handle inbound customer inquiries via phone, email, and in-person with empathy and efficiency
- Resolve service issues using our proprietary CRM system within 24-hour SLA
- Process transactions accurately while maintaining PCI compliance standards
- Collaborate with cross-functional teams to improve service delivery
- Document interactions in Salesforce for quality assurance and reporting
- Participate in bi-weekly training sessions to enhance product knowledge
- Contribute to monthly customer satisfaction initiatives
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service experience in fast-paced environments
- Proficiency with Microsoft Office Suite and basic CRM tools
- Flexible availability including 2-3 weekend days (Sat/Sun) required
- Exceptional verbal communication and conflict resolution skills
- Ability to multitask while maintaining attention to detail
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening