Job Description
Join our dynamic team at BlueWave Solutions as we rapidly expand our Kansas City operations! We're seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional client experiences. This urgent opening offers flexible scheduling (20-30 hrs/week) with competitive pay and immediate start date. Enjoy a modern downtown workspace, comprehensive training, and opportunity for advancement. Perfect for students, career-changers, or those seeking supplemental income.
Responsibilities
- Handle high-volume inbound/outbound calls and digital inquiries with professionalism
- Resolve customer issues efficiently using CRM systems and knowledge bases
- Process transactions and maintain accurate client documentation
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for response time and satisfaction
- Contribute to process optimization initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong communication and conflict resolution skills
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Detail-oriented with multitasking capabilities
- Positive attitude and problem-solving mindset