Job Description
Immediate Opening for Part-Time Customer Service Specialist in Raleigh, NC! Join our dynamic team at Apex Solutions Group and deliver exceptional customer experiences while supporting our growing client base. This urgent role offers flexible hours (20-25 hrs/week) with competitive compensation and rapid onboarding. If you're a people-oriented professional seeking immediate employment, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while meeting SLAs
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Document all interactions and provide detailed activity reports
- Contribute to process improvement initiatives
Qualifications
- 1+ years of customer service experience in fast-paced environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving abilities with attention to detail
- Ability to work independently with minimal supervision
- Availability to work flexible shifts including evenings/weekends
- High school diploma or equivalent (college degree preferred)