Job Description
Join our dynamic team at Mountain Retail Solutions! We're urgently seeking a Part-Time Customer Service Specialist to deliver exceptional experiences to our growing client base in Colorado Springs. This flexible role offers competitive compensation and immediate start opportunities.
Why You'll Love Working With Us:
- Competitive hourly pay with weekly payouts
- Flexible scheduling (15-25 hours/week)
- Comprehensive paid training
- Employee discounts and wellness benefits
- Growth opportunities into full-time roles
Responsibilities
- Handle customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve billing, shipping, and product issues efficiently
- Process orders and update customer databases accurately
- Collaborate with sales and support teams to ensure seamless service
- Identify upsell opportunities while maintaining focus on customer satisfaction
- Document interactions and maintain detailed case notes
- Participate in weekly team training sessions
Qualifications
- Minimum 1 year customer service experience
- Proficient with CRM software (Salesforce experience preferred)
- Excellent verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work independently and in team environments
- High-speed internet access and quiet home office setup
- Availability for evening/weekend shifts (15-25 hours/week)
- Must pass background check and drug screening