Job Description
Join our dynamic team at MetroCare Solutions, where we're urgently seeking passionate part-time Customer Service Specialists to deliver exceptional client experiences. This high-impact role offers flexible scheduling and immediate start dates. If you thrive in fast-paced environments and excel at problem-solving, we want you on board!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and live chat
- Resolve billing and service issues with empathy and efficiency
- Update CRM records accurately and maintain client confidentiality
- Collaborate with cross-functional teams to resolve complex cases
- Identify upsell opportunities to enhance customer satisfaction
- Participate in bi-weekly performance improvement sessions
Qualifications
- 1+ years customer service experience in high-volume settings
- Proficiency with Zendesk and Microsoft Office Suite
- Exceptional verbal and written communication skills
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college preferred)