Job Description
Join our dynamic team at TechFlow Solutions as an urgent Part-Time Customer Service Specialist! We're seeking motivated individuals to deliver exceptional support to our growing client base in the heart of San Jose's tech hub. This high-impact role offers flexible scheduling while making a real difference in customer satisfaction and retention. Perfect for students or professionals seeking supplemental income with growth potential.
Why TechFlow Solutions?
- Immediate start date – no waiting!
- Competitive hourly pay with performance bonuses
- Hybrid work model (3 days in-office, 2 remote)
- Free parking and transit reimbursement
- Comprehensive training provided
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with 95%+ satisfaction ratings
- Resolve technical issues and troubleshoot software problems for enterprise clients
- Document interactions and update CRM systems with detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed KPIs for response time, resolution rate, and customer retention
- Participate in weekly team training sessions to enhance product knowledge
Qualifications
- 1+ years customer service experience in tech or SaaS industry
- Proficiency with CRM tools (Salesforce preferred) and ticketing systems
- Exceptional problem-solving skills with calm demeanor under pressure
- Strong written and verbal communication skills
- Available to work flexible shifts including weekends (20-25 hours/week)
- High school diploma or equivalent; college coursework preferred
- Authorized to work in the US without sponsorship