Job Description
Join our dynamic team at TechFlow Solutions as we expand our customer support operations in Raleigh! We're seeking a highly motivated Part-Time Customer Service Specialist to deliver exceptional experiences to our rapidly growing client base. This urgent opening offers immediate start and flexible scheduling options.
As a key member of our support team, you'll be the voice of our brand, resolving inquiries with speed and professionalism. We provide comprehensive training and a collaborative environment designed to accelerate your career growth. Perfect for students, career changers, or those seeking supplemental income!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve technical issues and process orders using our CRM platform
- Collaborate with technical teams to escalate complex problems efficiently
- Maintain detailed documentation of customer interactions and resolutions
- Participate in weekly training sessions to master new products and tools
- Meet daily performance metrics (20+ resolved cases per shift)
Qualifications
- Minimum 1 year customer service experience in fast-paced environment
- Proficiency with CRM software (Salesforce experience preferred)
- Exceptional communication skills with clear articulation
- Ability to multitask effectively during peak hours
- High school diploma or equivalent; college students encouraged to apply
- Available to work evenings/weekends (20-25 hours/week)
- Positive attitude and resilience under pressure