Job Description
Join our dynamic team at Nexus Solutions Inc. in Portland! We're urgently seeking a passionate Part-Time Customer Service Specialist to deliver exceptional client experiences. This role offers flexible hours and immediate start for the right candidate. Enjoy competitive pay, a supportive work environment, and opportunities for growth in our downtown Portland office.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat
- Resolve technical issues and process orders with precision
- Document interactions in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to resolve complex cases
- Proactively identify process improvement opportunities
- Maintain accurate records of customer interactions
- Support marketing initiatives through customer feedback collection
Qualifications
- 1+ years customer service or support experience
- Proficiency with Zendesk and Salesforce platforms
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Strong attention to detail and organizational abilities
- Basic knowledge of SaaS products preferred
- High school diploma or equivalent required