Job Description
Immediate opening for a dynamic Part-Time Customer Service Specialist in the heart of NYC! Join our award-winning team at Metro Solutions Inc., where we're revolutionizing urban service delivery. This urgent role offers flexible hours (20-25/week) with competitive pay and rapid onboarding. Perfect for students, career-changers, or those seeking supplemental income. Enjoy a collaborative environment in our modern Manhattan office with subway access and employee benefits. Apply today and make an immediate impact!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve billing disputes and service issues with empathy and efficiency
- Process transactions using our proprietary CRM system while maintaining 100% accuracy
- Collaborate with cross-functional teams to escalate complex cases seamlessly
- Document all interactions in our database ensuring compliance with company protocols
- Contribute to process improvement initiatives to enhance customer satisfaction scores
- Support marketing campaigns through direct customer engagement
Qualifications
- Minimum 1 year experience in customer service or retail environment
- Proficiency in Microsoft Office Suite and CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills with multilingual ability a plus
- Proven problem-solving abilities with strong attention to detail
- Availability to work flexible shifts including weekends and evenings
- Valid NYC work permit and ability to commute to Manhattan
- High school diploma or equivalent; college degree preferred
- Positive attitude with ability to thrive in fast-paced settings