Job Description
Urban Logistics Solutions is urgently hiring part-time Customer Service Specialists to join our dynamic team in Chicago's vibrant downtown. This is an immediate opportunity for energetic individuals seeking flexible hours while making a tangible impact. We offer competitive compensation, comprehensive training, and a supportive work environment with growth potential. Perfect for students, career changers, or professionals seeking supplemental income. Apply today to start your journey with a forward-thinking company committed to excellence.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with exceptional professionalism
- Process orders, returns, and exchanges with accuracy and efficiency
- Collaborate with warehouse and delivery teams to resolve fulfillment issues
- Maintain detailed customer records in our CRM system
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to company policies and service standards
- Participate in ongoing training to stay updated on products/services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in fast-paced environment
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask and prioritize tasks effectively
- Positive attitude and problem-solving mindset
- Flexible availability including evenings/weekends
- Residency in Chicago metro area required