Job Description
Join Atlanta's fastest-growing team! We're urgently seeking motivated Part-Time Customer Service Specialists to deliver exceptional experiences at our downtown Atlanta hub. This immediate opening offers flexible scheduling and competitive pay for passionate individuals ready to make an impact.
As a key member of our client experience team, you'll be the face of our brand—handling inquiries, resolving issues, and ensuring satisfaction. Perfect for students, career-changers, or those seeking flexible work arrangements without compromising on professional growth.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve customer concerns using our proprietary CRM system and established protocols
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and maintain accurate customer records
- Identify opportunities to improve customer experience workflows
- Adhere to company policies and compliance standards
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in high-pressure situations
- Atlanta residency required for in-person shifts