Job Description
Join our dynamic team at MetroRetail Solutions! We're urgently seeking motivated Part-Time Customer Service Associates to deliver exceptional experiences at our flagship Philadelphia location. This high-impact role offers competitive pay, flexible scheduling, and rapid advancement opportunities for top performers. Apply now to become part of our award-winning customer experience team!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with exceptional professionalism
- Process transactions accurately while maintaining 95%+ efficiency rate
- Collaborate with cross-functional teams to resolve complex escalations
- Implement new CRM protocols and inventory management systems
- Train and mentor new associates during peak operational hours
- Analyze customer feedback to drive service improvements
Qualifications
- 1+ years customer service experience in fast-paced retail environment
- Proficiency with POS systems and Microsoft Office Suite
- Strong problem-solving abilities with conflict resolution skills
- Flexible availability including evenings and weekends
- Valid Pennsylvania driver's license (required for inventory runs)
- Spanish fluency strongly preferred