Job Description
We're urgently seeking dynamic Part-Time Customer Representatives to join our Austin team! This is your chance to make an immediate impact in a fast-paced environment while enjoying competitive pay and flexible scheduling. Perfect for students, professionals, or anyone seeking supplemental income. Immediate start available – apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, account, and technical support issues using CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed documentation of interactions and resolutions
- Identify opportunities to improve customer experience workflows
- Uphold company standards for response time and resolution quality
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service experience in fast-paced environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal communication and conflict resolution skills
- Ability to work flexible shifts including evenings and weekends
- Strong typing speed (40+ WPM) and multitasking abilities
- USTP-approved background check required